GENERAL

Official Qoreware merchandise is sold exclusively online at Qoreware.com and at these fine retailers: The Brooklyn Nets Shop, Fanatics, and The NBA Store.

All product prices listed are in USD.

For customer service inquiries only, please Email: hello@qoreware.com

We aim to respond to all e-mails within 24 hours. Please note that this timeframe may be extended during and immediately after launches.

SHIPPING

All items will be processed in 3-8 business days, not including weekends. After that, standard delivery time within the United States is 5-7 days business days. Please keep in mind that during holidays these times may vary. 

Orders can be tracked from a tracking number that will be provided in an email to you when the product ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

Qoreware ships within the U.S. via FedEx, UPS and USPS.

We have put a special reminder at checkout to help customers stop and make sure they are entering their information correctly, given the issues it causes.  Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered. 

Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at hello@qoreware.com with your inquiry. 

PRODUCT

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please review the terms for returns. If your return satisfies the below policies. Just email us directly and we’ll take you through the process.

Returns will be accepted when: 

• items are in their original condition.
• items are in their original packaging.
• tags remain attached to garments.
• garments are unworn, unwashed and unstained.

We do not allow returns for the following:

• products received without authorization.
• products purchased during a promotional sale period (more than 30% off) or on markdown/final sale.
• underwear, lingerie, or swimwear bottoms (including one pieces and sets).
• garments that have inbuilt underwear sewn into them.
• products received in a condition other than their original condition.
• products without their tags attached.
• products that appear worn, smell of perfume, smoke, deodorant or body odor.

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.

You can contact us through our contact page! We will be happy to assist you.